Primary Responsibility
- Provide helpdesk services to our customers
- Manage and progress customers support emails and calls
- Document problems and activity and solution for each case
- Communicate the status of issues to customers and to the CRM team
- Identify high priority customer issues and escalate to appropriate team members, including management
- Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve customer issues/requests
- Perform in-depth analysis of CRM user issues to determine causes and solutions
- Gain an understanding of the underlying business, data and processes sufficient to provide expert advice to users in the use of Dynamics CRM
- Work with customers, development, support and other members of the team to investigate, test and develop solutions and workarounds to resolve customer issues/ requests
- Participate in the delivery of changes within an agile development environment in collaboration with business analysts, developers and users
Qualification
Qualification
- Candidate must possess at least Bachelor’s Degree from reputable university majoring Computer Science/Information Technology or equivalent
- Proficiency in Dynamics CRM 2011 or later is an advantage
- At least 2 years working experience in the related field
- Understanding of functional customizations and configurations of Microsoft Dynamics CRM
- Proficiency in SQL server and ability to write SQL queries, SQL Reporting Service (SSRS)
- Proficiency in C#, ASP.Net and Java Script
- Proficiency in Mobile Development is an advantage
- Strong verbal and written communication
- Strong support desk experience including call logging and SLA compliance
- Excellent skills in a leading CRM application, with strong emphasis on relational database structures
- Good network infrastructure knowledge is an advantage
- Attractive salary, THR, Insurance package for self and family, project bonuses, and travel allowance
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Network/Security, Hardware/Software Engineer, Database Admin
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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