Primary Responsibility
• Act as first layer helpdesk support.• Act as point of contact and owner of queries and issues raised by the customer.• Provide consultation, diagnosis, and reported problems• Investigate problem situations to determine appropriate method of resolution; indentify work a rounds or requirement for a software fox to report problems.• Invetigate reported problems and defect at a detailed level, to enable developers to easily reproduce and fix software defects.• Inclusion of software repairs in patches with developers.• Respond to client inquiries concering system usage and operation in a courteous, efficient and timely manner.• Maintain customer record, keeping them corrent and up to date.• Installations of maintenance revisions to software with customer
Qualification
Qualification
• Minimum s1 majoring computer science / information technology, Engineering, Science & Technology or equivalent.• Minimum 1 Year of working experience in the related field• Able to spoken and written in English will be preferable• Able to communicate in technical and business informastion• Have to know Aplikasi software and SQL Query• Have working knowledge of IT Product especially : Software product.• Self-motivated, customer focused and able to work in a team.
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Pemeliharaan dan Perbaikan
|
Full-Time
|
Pendidikan Terakhir |
Gaji |
-
|
Sesuai Peraturan Perusahaan
|
Tingkat Jabatan |
|
-
|
-
|
Powered By