The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions. Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers' supply chains, no matter how demanding they might be. Energy and Project Solutions is a specialized service for the energy and capital projects sector.
The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries. Panalpina employs approximately 15,000 people worldwide who deliver a comprehensive service to the highest quality standards – wherever and whenever
To supervise, coordinate and deliver services to assigned customers in order to ensure customer satisfaction and top service quality in line with internal & external SOP & KPI.
To supervise the team Customer Service in operational function of Ocean Freight Export with a hands-on approach, and achieve departmental efficiency in regards to quality and productivity.
To monitor and/or execute ALL day-to-day coordination of customer orders, internal or external customer system updating, reporting and any other special tasks in an efficient and effective manner to ensure customer satisfaction & operational excellence carried out as per agreed customer SOP’s and KPI.
Minimum D3 Degree in Transportation Management / Business Administration / Any major
+4 years of professional experience in similar role and responsibility
Experience in Multi National Company is preferable
Ability to direct and lead a medium sized team
Strong cross-functional Knowledge in freight forwarding and logistics (Ocean Freight products)
Overall understanding of business processes and interdependencies
Analysis and problem solving and implement corrective measures as required
Attention to detail & quality.
Initiative and commitment to achieve.
Intermediate computer literacy: good PC skills, MS Office Outlook/Word/Excel
Good command English and Bahasa Indonesia.
All applications will be treated confidentially. Only short-listed candidates will be notified
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