Primary Responsibility
- Solves incidents and requests based on inputs from ticketing system and from superior
- Provides on-sites and remote support of users
- Solves Point of Sales issues with high priority to minimize their unavailability to provide sales services to the customers
- Registers requests and incidents from users, from monitoring system and based on own observation, converts them into tickets in ticketing system
- Ensure tickets are created for every request and incidents
- Critical incidents registers also in Group ticketing system
- Assigns task to proper solver, if necessary, involve support from vendor
- Performes routine activities ex regular checks, report, etc and participates on IT Project
- Ensure the compliance with license and other agreements, respect safety standards
Qualification
Qualification
- Good level of English (verbal and written)
- Minimum 2 years experience in IT Operations
- Practical experience with administration of Windows or Unix operating system
- High level of PC skills – documentation, presentation, calculation, communication, data manipulation, troubleshooting, knowledge bases
- Good communication skills
- Reliable and independent person
- Will be located in Palu
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Database Admin
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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