Primary Responsibility
Vendor Management
Manage and lead team to work closely with processing vendor in order to define and review the fraud monitoring and authorization parameters to minimize the possible risk
- Coordinate daily activities with Processing vendor and association related to authorizations
- Resolve inquiries from processing vendor, association and acquirers
- Reconcile billing from Association and processing vendor
- Reporting to VISA, MasterCard, BI and AKKI
- Define / review / test fraud monitoring and authorization parameters with Processing vendor
Process Management
- Implement the authorization center activity to maintain the success rate of authorization and improve system parameter setup to avoid repeating of detected fraudulent transactions
- Process authorization requests via phone and email
- Block cards due to suspicious transactions and send requests for card replacements
- Provide cards to be put on Association stop list and remove them in defined timelines
- Monitor availability and success rate of authorizations and report on regular basis to Superior and other business units
- Communicate with acquirers regarding found issues on authorizations and push for resolution on Acquirer side
- Monitor fraud reports and cooperate with Risk to improve system parameter setup to avoid repeating of detected Fraudulent transactions
- Cooperate with Risk to define better Fraud prevention setup of internal and external system parameters
- On ongoing basis monitor development in fraud and acquiring business in Indonesia and globally and suggest improvements of our processes
- Setting of authorization parameters and fraud detection triggers
- Internal AML and Compliance reporting
- Balance transfers
- Conversion of transactions to payment plans
- Internal blacklists management
People Management
Define KPI, continuously assess performance, and provide timely relevant feedback and necessary support to subordinates to achieve
- Actively attract, develop and retain top talent
- Motivate team to perform and excel
Qualification
Qualification
- Detailed knowledge and understanding of card functionalities and industry standards
- Minimum of 2 years’ experience working with Card personalization vendor or for them
- Excellent knowledge of Microsoft Excel, word, Visio
- Analytical, problem solving and investigative skills
- Good verbal and written communication in English and Bahasa
- Ability to work independently, self- motivation and reliability
- Adaptable to changes and proactive
- Consistency, accuracy and attention to detail
- Team management - motivate team member, ability to identify and promote talent within her/his team
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Perencana/Analisis Keuangan, Perencana/Analisis Keuangan
|
Full-Time
|
Pendidikan Terakhir |
Gaji |
-
|
Sesuai Peraturan Perusahaan
|
Tingkat Jabatan |
|
-
|
-
|
Powered By