Primary Responsibility
- Create and organize ticket about incident and request based on Service Desk processes and ensure all request and incident are assign to proper solver, if necessary, involves support from external suppliers
- Monitors main helpdesk email address and phone to ensures it works all the time and all requests are processed continuously
- Keeps overview of actually open tickets, follow-up all tickets in order to not breach SLA (resolution time), reminds solvers about long time open issues, if needed, escalates them to Team Leader and re-assigns tickets to another solver so every open ticket is solved within SLA
- Cooperates in maintenance works activities to give information to employee
- Communicates effectively with users about solution,advices and maintenance works activities in non-IT language
Qualification
Qualification
- Candidate must possess at least a Bachelor's Degree, any field, IT preferable
- Required skill(s): Microsoft Office
- At least 2 year(s) of working experience in the related field is required for this position
- Preferably Staff (non-management & non-supervisor)s specializing in Clerical/Administrative Support or equivalent
- High level of PC skills - documentation, presentation, calculation, communication, data manipulation, troubleshooting, knowledge bases
- Very good level of English – active everyday usage
- Willing to work in shift
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Network/Security, Database Admin
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Full-Time
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Pendidikan Terakhir |
Gaji |
-
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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-
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-
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