Primary Responsibility
- Monitoring incoming high priority case that received from all fraud channels to ensure they are investigated by AF Investigators and done within SLA
- Check all sample cases that investigated by AF Investigator and ensure every sample cases are investigated properly based on AF policy and procedure. Prepare quality check report and give recommendation about the sample case to direct superior to be used as based on investigator's bonus data
- Conduct quality checking by sampling case to other related department or unit due to anticipate fraud (Operation, Sales support, Security)
- Tracking the investigation process, analyze and interact with investigator to ensure the investigators are understand the purpose of investigation
- Monitoring, reviewing and updating Matrix or script of Fingerprint, Welcome Call, Suspicious Document, Hotline Fraud, Complaint, GSPN – AF Tools to ensure all process related with AF is running effectively
- Review traininig strategy of Risk and regularly up date and review training material recommendation about AF to sales training so that every SA will have proper knowledge about AF
- Liaise with QA from other related department to order to improve anti-fraud strategy
- Review and update procedures and assist in the development and implementation of procedures as required
Qualification
Qualification
- Bachelor Degree from reputable University
- 2 Years experience in Risk Management / Antifraud
- Strong Analytical and logical approach for improvements
- Excellent communication inlcuding English skills and good interpersonal skill
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Perencana Perkotaan/Tata Ruang
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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