Primary Responsibility
REPORTING & ANALYSIS
- Build simple user management report to capture all key measurement within operations in line with the up- to-date process and SLA measurement
- challenge current working practices, promote ideas and implement solutions to improve operational and team efficiency and productivity
- Support Operations with any ad-hoc report presentation or analysis requested from business users
- Calculate incentive based on operators productivity and finalize it to HR in timely manner
WORK FORCE MANAGEMENT
- Update Work Force Management reporting and make analysis of actual vs forecast
- Work with Managers and TLs in Ops to understand the capacity demands and hiring needs
- provide recommendations to Ops Analyst Asst Manager on potential productivity improvements areas based on data analysis and resource utilization monitoring
Qualification
Qualification
- University degree, preferred in Informatics, Mathematics or Engineering major (can be substituted by extensive relevant experience)
- 2+ years’ experience in Analytical position
- Detailed knowledge and understanding of data collection methodologies, analysis, principles and techniques
- Excellent knowledge of Data Visualization, and SQL programming
- Experience with Oracle Databases
- Communicative
- Analytical, problem solving and investigative skills
- Good verbal and written communication in English
- Ability to prioritize and to manage multiple tasks
- Ability to work independently, self- motivation and reliability
- Adaptable to changes and proactivity
- Consistency, accuracy and attention to detail
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Network/Security, Database Admin
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Full-Time
|
Pendidikan Terakhir |
Gaji |
-
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Sesuai Peraturan Perusahaan
|
Tingkat Jabatan |
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-
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