Primary Responsibility
- Development of training programs and training plans for whole operation department covering process, product, soft skills and system tools knowledge
- Creation of tailored and understandable training materials including training assessment
- Cooperation with HR L&D, Legal and Quality Management to develop and plan delivery of compliance and regulatory trainings
- Work collaboratively within various roles within Operation Support to ensure the relevance and quality of content and support new processes, products and other changes implementation
- Ensure all relevant training is delivered in an innovative, enthusiastic and timely manner by training the trainers and staff whether in-class, via e-learning platform, on the floor as well occasionally in the field
- E-learning content management, system maintenance, administration and reporting
- Manage training calendars and administer courses attendance and assessment
- Maintain sufficient resources for effective training delivery
- Ensure the timely and effective implementation of training programs within budgetary requirements
- Ability in people development related specifically to recruitment, coaching and mentoring
- Having soft skill trainer background will be an advantage
Qualification
Qualification
- University degree, preferred in Psychology, Social Science & Communication (can be substituted by extensive relevant experience)
- Fluent in English communication (is a must)
- Proven experience in training and development areas for retail banking, consumer finance, insurance company, call center provider or shared services company (min 2 years)
- Knowledge of training packages, IQF (Indonesian Qualifications Framework) & Industry requirements
- Effective communication both oral and written in English and Bahasa
- Excellent interpersonal skills
- Ability to work both autonomously and within a team, using motivation and initiative
- Adequate administrative skills for all training requirements using software
- Extensive organizational and time management skills and a capacity meet demands and timelines
- Basic Management information reporting and analytical ability
- Genuine, enthusiastic and innovative approach to students
- Ability to identify process inefficiencies and suggest changes
- Advanced analytical capability
- Active in professional communities
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Pelatihan & Pengembangan
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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