Primary Responsibility
- Handling Complaint Daily RTS/CCC, (DCRS, FCRS, Agency) coordinate with CCC
- RTS : communicate to TML/SPV/Manager if complaint needs some explanation or action to solve the complaint
- FCRS : communicate to Manager (early) & (late) for complaint that related to FC
- Agency : communicate to TML QA & Manager for complaint that related to Agency
- CCC : communicate to CCC related to the complaint related to RTS, FCRS and Agency
- Completed case have to input in RTS Tracker and will be monitoring by CRS Quality Assistant Manager
- Weekly Meeting Complaint & Weekly Committee Complaint Meeting
- Weekly meeting complaint : Discussing several complaints that coming from RTS,
- FCRS, and Agency together with HOC, HOS, Manager, SPV, and TML
- Weekly Committee complaint : Discussing several complaints related to VIP Complaint (from all Department : CRS, Sale, AFT, Security, Lega, Finance etc) such as complaint to OJK and Social Media
- PIC Complaint handling have to input the MOM (minutes of meeting) on weekly tracker
- Translation recording for weekly calibrationndling to in
- Communicate with top management to share the complaint & asking some approval
Qualification
Qualification
- Bachelor's degree and working experience more than 3 years in Risk Area/Collection from Multi finance Industry/Banking
- Experience in Maintains current and complete complaint
- Strong communication and interpersonal skills
- Work on problems of diverse scope in which analysis of data requires
- Critical Thinking and Problem Solving Skills
- Working team
- Innovative.
- Analytical Thinking
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Pelayanan Pelanggan, Perencana/Analisis Keuangan, Pelayanan Pelanggan
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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