Primary Responsibility
- Performs 2nd level of system systems support for core applications, and systemsEscalates incidents from 1st level of service desk- Regularly updates recorded incidents in ticketing tool- Assigns incident to or from 3rd level system support (external vendors, other internal teams, etc.)- Communicates incident progress to relevant parties (reported person, business users, 3rd level support, etc.) according to internal procedure- Solves incidents, system issues, analyses root causes- Supports, tests, and monitors software deployments to production environment, including post deployment support according to internal procedure- Improvement, and maintenance of deployed application according to new changes- Managing user management
Qualification
Qualification
- Good communication level of English, written and spoken- Bachelor degree, or adequate IT education, with min.2 year experience on same position- Ability to work out of standard office hours according to company needs- Fundamental SQL knowledge to be able to query data from Oracle database- Attention to details- Strong knowledge of IT and ability to learn about new software- Familiar with Weblogic or other middleware application will be advantage- Good analytical skill and quick learner- Candidate must possess at least a Diploma, Bachelors Degree, Computer Science or Information Technology, Science and Technology or equivalent- At least 2 year(s) of working experience in the related field is required for this position
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
IT Planner, Database Admin
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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