Primary Responsibility
• Handling Complaint Daily RTS/CCC, (DCRS, FCRS, Agency) coordinate with CCCa. RTS : communicate to TML/SPV/Manager if complaint needs some explanation or action to solve the complaint.b. FCRS : communicate to Manager (early) and (late) for complaint that related to FC.c. Agency : communicate to TML QA and Manager for complaint that related to Agencyd. CCC : communicate to CCC related to the complaint related to RTS, FCRS and Agency.e. Completed case have to input in RTS Tracker and will be monitoring by CRS Quality Assistant Manager• Weekly Meeting Complaint & Weekly Committee Complaint Meetinga. Weekly meeting complaint : Discussing several complaints that coming from RTS,b. FCRS, and Agency together with HOC, HOS, Manager, SPV, and TML.c. Weekly Committee complaint : Discussing several complaints related to VIP Complaint (from all Department : CRS, Sale, AFT, Security, Lega, Finance etc) such as complaint to OJK and Social Media.d. PIC Complaint handling have to input the MOM (minutes of meeting) on weekly tracker• Translation recording for weekly calibrationndling to in.• Communicate with top management to share the complaint and asking some approval
Qualification
Qualification
• Bachelor's degree and working experience more than 3 years in Risk Area/Collection from Multi finance Industry/Banking.• Experience in Maintains current and complete complaint.• Strong communication and interpersonal skills.• Work on problems of diverse scope in which analysis of data requires.• Critical Thinking and Problem Solving Skills.• Working team• Innovative.• Analytical Thinking
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Perencana/Analisis Keuangan
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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