Primary Responsibility
• Development of training programs and training plans for whole operation department covering process, product, soft skills and system tools knowledge• Creation of tailored and understandable training materials including training assessment• Cooperation with HR L&D, Legal and Quality Management to develop and plan delivery of compliance and regulatory trainings• Work collaboratively within various roles within Operation Support to ensure the relevance and quality of content and support new processes, products and other changes implementation• Ensure all relevant training is delivered in an innovative, enthusiastic and timely manner by training the trainers and staff whether in-class, via e-learning platform, on the floor as well occasionally in the field• E-learning content management, system maintenance, administration and reporting• Manage training calendars and administer courses attendance and assessment• Maintain sufficient resources for effective training delivery• Ensure the timely and effective implementation of training programs within budgetary requirements
Qualification
Qualification
• University degree, preferred in Psychology, Social Science & Communication (can be substituted by extensive relevant experience)• Fluent in English communication• Proven experience in training and development areas for retail banking, consumer finance, insurance company, call center provider or shared services company (min 2 years)• Knowledge of training packages, IQF (Indonesian Qualifications Framework) & Industry requirements• Effective communication both oral and written in English and Bahasa• Excellent interpersonal skills• Ability to work both autonomously and within a team, using motivation and initiative• Adequate administrative skills for all training requirements using software• Extensive organizational and time management skills and a capacity meet demands and timelines• Basic Management information reporting and analytical ability• Genuine, enthusiastic and innovative approach to students• Ability to identify process inefficiencies and suggest changes• Advanced analytical capability• Active in professional communities
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Pelatihan & Pengembangan
|
Full-Time
|
Pendidikan Terakhir |
Gaji |
-
|
Sesuai Peraturan Perusahaan
|
Tingkat Jabatan |
|
-
|
-
|
Powered By