Company Introduction
Teleperformance Indonesia is a subsidiary of SR.Teleperformance, the global leader for customer contact services. It is listed on the Paris Stock Exchange with 2005 revenue of 1.5 Billion US dollars. We operate in 42 countries worldwide, with more than 60,000 employees.
Teleperformance provides customer-care, customer acquisition, market research services to major local and Fortune 500 firms in the telecommunications, media, and banking, insurance and information technology sectors.
Primary Responsibility
Responsibilities :
Be in charge of running and managing the call center daily
Set KPI targets for all other call center agents to meet up with
Schedule and organize shift patterns for team members to ensure that customers are never left unattended to
Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
Submit regular reports to management and seek new ideas and strategies to improve performance at the center
Keep up with happenings in the industry and ensuring adherence to industry standards
Ensure that clients are kept satisfied at all times by providing prompt response and solutions to their challenges at all times
Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members
Qualification
Qualification
Male/Female
Candidate must possess at least Bachelor Degree from any field
Have experience preferably as Supervisor / Assistant Manager / Manager in Contact Center and Management Information System at least 3-5 years
Have knowledge of computer literate (Ms. Office : Word, Excel and Power Point)
Good command in English, written & oral
Good analytical, presentation and planning ability
Good leadership skill and negotiation skill
Motivated, able to work under pressure and wise
Applicants must be willing to work in South Jakarta
Full – Time position available
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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