Company Introduction
Teleperformance Indonesia is a subsidiary of SR.Teleperformance, the global leader for customer contact services. It is listed on the Paris Stock Exchange with 2005 revenue of 1.5 Billion US dollars. We operate in 42 countries worldwide, with more than 60,000 employees.
Teleperformance provides customer-care, customer acquisition, market research services to major local and Fortune 500 firms in the telecommunications, media, and banking, insurance and information technology sectors.
Primary Responsibility
Leads the design, development and implementation of new or changed Enterprise business processes using proven process improvement methodologies
Runs queries to obtain supporting data/metrics for impact analyses
Analyzes and manipulates data in Excel for presentations and metrics tracking
Performs other related duties and projects as assigned.
Attends required training as needed.
Qualification
Qualification
Excellent Command over English – Written and Verbal (Must)
Bachelor Degree (S1) graduate from any discipline
Minimum 2year experience in Trainer and Business Process in Call Center or Customer Service
Able to correspondence and prepare documents in English
Have experience in audit process
Proficient with computer literacy, Ms. Office (Familiar with Excell Formulas) and reporting
Ability to be focused and organised
Good communication
Energetic
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Pelayanan Pelanggan
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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