Company Introduction
Teleperformance Indonesia is a subsidiary of SR.Teleperformance, the global leader for customer contact services. It is listed on the Paris Stock Exchange with 2005 revenue of 1.5 Billion US dollars. We operate in 42 countries worldwide, with more than 60,000 employees.
Teleperformance provides customer-care, customer acquisition, market research services to major local and Fortune 500 firms in the telecommunications, media, and banking, insurance and information technology sectors.
Primary Responsibility
- Supervise Operation, Manage and Maintain Quality of Company’s Call Center Service
- Initial Soft-Skill and Additional Training for New Call Center Agent
- Propose and Report New Action or Improvement Action
- Improvement of Comprehensive Operation such as Business Flow, etc
Qualification
Qualification
- Minimum Diploma from any Major
- Having experience managing team (preferable having a job experience as team leader call center)
- Have good leadership skills and motivation skills
- Able to create an environment oriented to trust, open communication, creative thinking and cohesive team effort
- Able to coach and help develop team members
- With good oral and written communication skills
- Able to speak English
- Able to operate Microsoft Office, especially Ms. Excel and Ms. Power Point
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Pelayanan Pelanggan
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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