Company Introduction
Teleperformance Indonesia is a subsidiary of SR.Teleperformance, the global leader for customer contact services. It is listed on the Paris Stock Exchange with 2005 revenue of 1.5 Billion US dollars. We operate in 42 countries worldwide, with more than 60,000 employees.
Teleperformance provides customer-care, customer acquisition, market research services to major local and Fortune 500 firms in the telecommunications, media, and banking, insurance and information technology sectors.
Primary Responsibility
Prepares intraday reports on staff attendance.
Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.
Manages changes to scheduling to ensure adequate daily resource coverage.
Maintain running report of attendance incidents.
Ensures hours are accurately accumulated and categorized in a format compatible with company and department payroll procedures.
Analyze PTO submissions and approve/deny based on their effect on operations.
Monitor attendance and schedule adherence.
Processes schedule trade requests for posted schedules
Processes management requests for modifications of scheduling events (meetings/training, etc.).
Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.
Collaborate with Fulfillment Operations Department Management on identifying opportunities to further optimize our workforce.
Qualification
Qualification
Fluent in English (Written & Oral)
2-5 Years experience in Workforce Management, preferably in contact centers with at least 50 employees.
Bachelor degree preferred or 3 plus years relevant work experience.
Experience with Workforce Management software (scheduling, performance tracking, reporting)
Demonstrated strong analytical skills, with emphasis on forecasting.
Skills in complex problem solving, judgment, critical thinking and decision making.
Ability to be highly organized with an emphasis on accuracy and timeliness.
Ability to organize information and have attention to detail and accurately follow procedures.
Ability to work occasionally evenings and weekends to meet deadlines.
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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