Primary Responsibility
• Ensure that assigned security & network infrastructure at the assigned client site is configured, installed, tested and operational and that device is installed and configured according to client requirements• Provide onsite or/and remote support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support network security operations and related infrastructure• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail• Take full ownership for managing the incident to resolution within the service level conditions• Perform level 2 device troubleshooting or any complex network environment• Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures• Escalate technical matter to Dimension Data Senior engineer or team leader in timely manner & according approved and discussed SLA• Able to make the right network problem hypothesis and communicate to client with the right urgency and tone • Perform the necessary hand over procedures in cases when personnel changes is required• Produce breach and other necessary reports to identify failures and short-comings• Able to make assessment of technical quality improvement that need to be done in client network in order to increase network availability and resiliency
Qualification
Qualification
• 3– 5 year’s work experience• Specific vertical/industrial work experience in service provider or major enterprise would be a definite advantage• Minimum 3 years’ experience in implementing, administering and troubleshooting network infrastructure and security device such as o Cisco router platform (18xx,19xx, 28xx,29xx, 38xx,39xx 65xx, 76xx, nexus 70xx)o F5 Load balancer (LTM and/or GTM technology platform)• Certification in F5 specialist (LTM or GTM) and/or CCNP-SP and/or CCNP-sec would be a definite advantage• Having certification in multiproduct or multi-technology is preferred• Diploma or Degree in Computer Science
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Database Admin
|
Full-Time
|
Pendidikan Terakhir |
Gaji |
-
|
Sesuai Peraturan Perusahaan
|
Tingkat Jabatan |
|
-
|
-
|
Powered By