Company Introduction
Mimaki Indonesia was established in 2011 to offer fast and professional support services to customers in Indonesia. We had seven branches throughout Indonesia for sales and support channels are close to the consumer as well as creating a direct relationship with the user. Mimaki always offer something new, something different on the market with cutting-edge technology. So the technical support for new technologies becomes very important. We believe that the showroom with complete demonstration equipment and customer service facilities can provide quick support and trained to consumers.
Primary Responsibility
Manage and execute the customer service strategy
Provide high quality technical serices both for software and hardware to customer, partners dealer, and other engineer
Provide support to customer by answering calls, replying to emails and on site support with neccessary, with a focus on high quality, accurancy and customer satisfaction
Analyze and clarify customer queries though troubleshooting and researching exisitng knowledge base article/known issues
Provide report to amnagement after services
Provide product training to agents and customer base on schedule
Manage and making plan for technical support department
Communicate with Head Quarter n Japan
Qualification
Qualification
Minimum 36 years old
Candidate at least a Bachelor Degree Technic Electro or Technica Informatika
Minimum 5 years expereince as Technical Manager or Assistant Manager or Supervisor
Having expereince in digital printing company will be advantage
Preferaby manager specialized in Engineering, Customer Service Head, Mechanical or equivalent
Pleasant personality and can be represent the company to corporate
Strong Management
Computerliterate is a must
Fluency in English
Hardworking person, energetic, discipline, honest and responsible
Great analytucal, creative, detail oriented and well organized
Willing travel all around Indonesia
Willing to be placement all around Indonesiap
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Computer Engineering
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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