Primary Responsibility
- Develop program of Customer Service by analyzing their training needs, implementing training programs with regards of organization development required; in order to achieve revenue growth targeted, exceptional customer satisfaction and quality of their function accordingly especially quality of Customer Service process which in line with Country Training Plan
- To provide a professional quality proactive training and performance management system by implementing corporate, regional and country training activities and management development initiatives directed at building effective, well-trained and motivated teams
- To ensure the development of HR practices as well as learning development in line with corporate objective and benchmarking for success company
- To ensure the talent management system / succession planning developed and implemented in order to have organizational growth as well as employee growth
Qualification
Qualification
- Candidate must possess at least Bachelor's Degree in any field
- Required language(s): English
- At least 3 Year(s) of working experience in the related field is required for this position
- Required Skill(s): Good training development & facilitation skills
- Excellent verbal and written English skills
- Preferably Supervisor/Coordinator specialized in Training & Development or equivalent
- Thorough understanding of learning/educational concepts, methods & approaches such as learning strategies, needs analysis, learning interventions, training material design and delivery
- Experience in people management
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Pelayanan Pelanggan, Call Center, Pelayanan Pelanggan
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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