Company Introduction
Shopee adalah mobile-platform pertama di Asia Tenggara (Indonesia, Filipina, Malaysia, Singapura, Thailand, Vietnam) dan Taiwan yang menawarkan transaksi jual beli online yang menyenangkan, gratis, dan terpercaya via ponsel. Bergabunglah dengan jutaan pengguna lainnya dengan mulai mendaftarkan produk jualan dan berbelanja berbagai penawaran menarik kapan saja, di mana saja. Keamanan transaksi kamu terjamin - Terima pesanan kamu atau dapatkan uang kamu kembali dengan Garansi Shopee. Ayo gabung dalam komunitas Shopee dan mulai belanja sekarang!
Primary Responsibility
- Handle customer inquiries from sellers and buyers
- Manage and resolve customer relation issues and escalations
- Document call center processes and FAQs, and work on continous process improvement
- Monitor payment transactions and conduct reconciliation of transactions
- Manage all payment channels, handle payment-related records, reports
Qualification
Qualification
- Minimum Diploma Degree
- Strong communication skills, logical thinking and problem-solving skills
- Good team player, positive attitude and eagerness to learn
- Driven, motivated and willing to work hard
- Able to join immediately and work for 3 months (contract-based)
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
CRM (Customer Relationship Management), Konten/Operasional, CRM (Customer Relationship Management)
|
Full-Time
|
Pendidikan Terakhir |
Gaji |
Diploma
|
Setelah Interview
|
Tingkat Jabatan |
|
Staff/Executive/Officer
|
-
|