Berakhir
01 Feb 09.00 ~ 2017.03.04 24:00
Dipublikasi 21 Februari 2017
Lowongan Kerja Quality Assurance Analyst Contact Center
Simpan
Tersimpan
Batal
Tertutup
Primary Responsibility
• Asses the quality of all agents on the project• Complete the required number of quality assurance audits• Report to the management team identified error trends on a daily basis• Identify gaps in customer policies and provide feedback accordingly• Calibrate with various internal and client teams on policy knowledge on a weekly basis to ensure consistent quality assurance across board• Develops and maintains knowledge of customer and customer specific business processes• Develops and maintains an understanding of customer Service Level Agreements and department’s key performance requirements• Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training• Shares information required for the team to be successful• Demonstrates understanding of the customer’s business needs and maintains high customer satisfaction ratings• Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback• May perform follow up on incidents with customer to ensure customer satisfaction• May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction• May take accountability for effectively handling senior level escalations or customer complaints received via various sources• May assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement
Qualification
Qualification
Informasi lebih lanjut
| Bidang Pekerjaan | Status Kepegawaian |
| Quality Control | Full-Time |
| Pendidikan Terakhir | Gaji |
| - | Sesuai Peraturan Perusahaan |
| Tingkat Jabatan | |
| - | - |
Powered By
