Job Descriptions:
- Handle all incoming call
- Handle customer complaints via phone, email, mail or social media
- Identify and assess customers’ needs to achieve satisfaction
- Keep records of customer interactions, process customer accounts and file documents
- Build sustainable relationships and trust with customer account through open and interactive communication
- Assist administrative operational needs
- Preparing daily report of customers complains and follow up
- Responsible for daily of secretarial job
- Meeting rooms arrangement