- Responsible for all areas of retail store operations, including PnL, sales, inventory, budgeting, recruiting, performance management, and staff training
- Ensures that all stores are meeting budgets, goals, productivity and profitability
- Evaluates daily operations through proper analysis and makes recommendations along with initiating actions to enhance staff productivity, efficiency, effectiveness and profitability of the stores
- Collaborations with Merchandising, Marketing, Customer Service, Warehouse/Logistic, Finance divisions and other senior leaders as needed
- Provides direction on standard practices and operational standards
- Supports store expansion plans and research new store locations and make recommendations with supporting data
- Conduct business analysis for new business opportunities with comprehensive risk assessment and costing. (i.e. new store space demographics, space, rental, new product range etc.)
- Leads new store openings, oversees with operational set-up, design and implementation of new stores and store renovations
- Cultivates and protects the brand image, ensuring expected customer service standards are met consistently in all stores
- Actively visit stores to make sure that brand integrity is maintained
- Ensures that product knowledge is at its peak among all salespeople
- Provide commercial leadership and development to store management through effective communication, coaching and development
- Counsel store managers in clarifying opportunities to drive sales and profitability, overcome challenges / obstacles, enhance morale, and ensure company policies and procedures are adhered to
- Builds internal talent pool and develop succession plan to ensure proper staffing at all times
- Supports Internal Audit for compliance and development of risk management in your division
- Ensures articulation of company desired image and position and assures consistent communication both internally and externally
- Maintaining a highly productive, experienced and motivated organizational culture within the Division/Company consistent with the Company core values utilizing effective Management/Leadership tools (performance measurement, skills assessment and training, process training)

- At least 8 years’ experience in a similar role;
- Able to work under pressure in a fast pace working environment
- Ability to handle and prioritise multiple tasks simultaneously
- Possess excellent communication at all levels