Primary Responsibility
• Diagnose problems reported by users (both on-site and remotely)• Propose and apply solutions to identified problems• Provide technical training to users• Follow up with users on open service requests• Work closely with users to improve system performance and satisfaction• Provide initial troubleshooting and support on all incoming support requests, via email or phone• Support employees on technical issues that related to enterprise applications• Act as liaison to vendor, project manager, quality control, development team in an effort to offer proactive service improvements• Ability to attend to after hours support issues• Investigate and identify solutions to work around open production issues• Follow corporate standard, document and track issues and actionable steps taken with Jira ticketing, RT Ticketing and Confluence knowledge base system• Act as liaison to vendor, project manager, quality control, development team in an effort to offer proactive service improvements• Ability to work Ability to work as a team member and independently with minimal supervision• Work as part of a team to provide 7x24 support as needed (oncall rotation)
Qualification
Qualification
• Education Technical IT diploma and/or equivalent work experience• Experience minimum 1-3 year• Age 20 - 40 years old• Attractive appearance• Able to speak English• Salary Negotiable
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
IT Planner
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Full-Time
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Pendidikan Terakhir |
Gaji |
-
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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-
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