Primary Responsibility
Manage a team of approximately 5 Customer Support Agents
Mentor and help your team members to provide an exceptional customer experience, as measured through internal quality assessments and customer satisfaction surveys
Manage your team to complete projects that enhance the customer experience and growth of the business
Build a high-performing team that exceeds benchmarks in productivity and quality
Lead projects that will help Seekmi improve on an as needed basis
Help plan for the future and growth of the SeekMi Customer Support Center
Obsess over your team to drive positive morale
Experience working with small business owners
Willing to be flexible with your working hours.
Qualification
Qualification
Bachelor’s Degree in any discipline
2+ years in a Customer Service Management role
Excellent coaching skills - your past team members want to follow you because you inspire and teach them to be better to help them reach their full potential.
Strong problem solving skills and a natural talent for process improvement (kaizen)
Customer obsessed – you will know our product and our users so well that you really understand how to create an exceptional customer experience through your team.
Comfortable navigating multiple systems and getting up to speed very quickly with all of our online tools.
A positive, happy attitude that makes you want to delight our customers every day.
A belief in helping small businesses grow across Indonesia.
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Pelayanan Pelanggan
|
Full-Time
|
Pendidikan Terakhir |
Gaji |
Sarjana/S1
|
Sesuai Peraturan Perusahaan
|
Tingkat Jabatan |
|
Senior Auditor
|
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|
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