Primary Responsibility
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes
Qualification
Qualification
Male, Min.D3 degree in engineering or computer science
Minimum GPA (IPK) : 2.75
Must be proficient in Operating Computer, Internet, Email and Microsoft Office Application (MS Word, MS Excel, etc)
Strong skill on network management (LAN and TCP/IP) and WAN with internet technology/VPN
Possess excellent network and PC environment troubleshooting/isolation skills
Good skill in PC, Server and Networking is a must
Must having Excellent skill in Notebook Troubleshoot and configuration
Experience with technical requirements for several Internet connectivity solutions
Familiar with Microsoft OS standards, services, security policies and Proxy-Firewall concepts
Has good interpersonal relationship, communication skill, services oriented & able to work indenpedently or as a team.
Fast learner, hard working, can work under pressure, available to work overtime, and discipline.
Having minimum 5 years job experience in a IT / Computer Company
Honest, Highly Motivated and Leadership
Have own transportation
Domicile priority in South Jakarta
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Konstruksi
|
Full-Time
|
Pendidikan Terakhir |
Gaji |
Apa Saja
|
Sesuai Peraturan Perusahaan
|
Tingkat Jabatan |
|
Staff/Executive/Officer
|
-
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