Company Introduction
PT Tecprotec adalah perusahaan yang mempunyai spesialisasi dibidang telekomunikasi yang menyediakan inovasi terhadap perlindungan produk mobile phone (phone cell) untuk 3 provider besar di Malaysia.
Tecprotec memperluas bisnisnya ke pasar luar negeri dan saat ini bertempat di Indonesia. Tecprotec mencari orang-orang yang bermotivasi tinggi untuk bergabung untuk mendapatkan pencapaian yang sesuai dengan keinginan perusahaan.
Kandidat yang terpilih berkesempatan bekerja langsung pada perusahaan operator celular dan karir yang dinamik bersama Tecprotec.
Primary Responsibility
Division Objective
To deliver an excellent World Class customer experience to all of our customers
Processing Claim process within the applicable SLA
Ensure Team Member well coordinate in positive attitude to deliver task on time and focus on customer SLA
Ensure the delivery on KPI Target set up by direct supervisor and management
Job Overview:
Maintain documentation and performs routine systems administration activities.
Develops and maintains jobs to migrate or transform data from source systems.
Develops process and procedures to ensure security and integrity of data. Provides testing scripts to ensure data anomalies is at minimal in accordance to the partner’s data policy
Develops, improve, document and maintain data standard operating procedures.
Manages end-user accounts and accessibilities
Manage underwriting performance and reporting on weekly and monthly basis
Research and evaluate software, system upgrades and enhancements and provide technical recommendation.
Assist Finance Department in billing management
Certificate Issuance management
Ensure policy cancellation in system is up to date
Key Responsibilities :
In day to day, to support Operational Director and OPS Team to prepare daily, weekly and monthly report.
Interpret data, analyze results using statistical techniques and provide ongoing reports
Develop andimplementdatabases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
Acquiredata from primary or secondary data sources and maintain databases/data systems
Identify, analyze, and interpret trends or patterns in complex data sets and give recommendation to Operations Head.
Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
Work with management toprioritizebusiness and information needs
Locate and define new process improvement opportunities to be implemented on OPS Team and AMS Indonesia.
Qualification
Qualification
Required Skills
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree
Studies/Administration/Management, Finance/Accountancy/Banking or equivalent, with relevant certification is a plus
Proven working experience as a data analyst or business data analyst at least 2 years or At least 3 year(s) of working experience in the related field is required for this position and working experience with BPO is an added advantage
Technical expertiseregardingdata models, database design development, data mining and segmentation techniques
Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)
Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Adept at queries, report writing and presenting findings
BS in Mathematics, Economics, Computer Science, Information Management or Statistics
Preferably Senior Executive/Manager specializing in Data Management/Admin or equivalent
Meticulous with an eye for details with strength of character to raise and communicate issues or recommendations
Computer literacy in word, excel and power point
Fluent in spoken and written English
Required Qualifications:
Candidate must possess at least Diploma and above
Candidate must have background experiences in Customer Service and Claim Processing Center
Candidate must have willingness
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Perencana/Analisis Keuangan
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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