Equipment:• Configure and deploy new and refurbished workstations, laptops and peripheral equipment.• Install, troubleshoot, repair, update and maintain workstations and laptops.• Install, maintain, and troubleshoot printers/copiers as well as manage toner requests.• Setup and support audio/visual equipment for presentations and trainings on and off site.• Install and configure peripherals including scanners, external drives, monitors and other peripheral hardware.• Removal/disposal of non-functional equipment.Software• Provide software and system troubleshooting and support.• Install, maintain, troubleshoot, and update operating systems and user applications.• Proactively schedule software upgrades and patching.• Assure that all software on Company's equipment is licensed and keep record of licenses.• Track license and support contracts to include notification of renewal timeframe to management.Network• Monitor network to ensure network functionality and availability to all system users.• Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure.• Support existing/new server/s and administer access rights for all users in the office.Security• Maintain local and server based anti-virus software.• Inform and train users and management in how to adhere to Corporate global and local security ICTpolicies.• In case of virus infection clean out affected equipment.Users• Ensure computer is set up prior to new hire start date and any related moves.• Handle the relocation of computer equipment as a result of office or personnel changes.• Request and setup new user accounts and email accounts (in collaboration with ICT Support– Regional).• Troubleshoot, and repair user accounts and email accounts, assist in resetting passwords.Systems Planning• Participation in research and recommendation of improved infrastructure processes and technologies to include growth planning.• Provide procurement assistance including, but not limited to, researching solutions, engaging with potential vendors, making recommendations for product purchases and evaluating bids.• Test new equipment and applications and provide thorough feedback.• Management of Vendor Services.• Work directly with vendors to schedule repairs and maintenance.• Request and evaluate services with vendors and service providers.• Work with ISP and other outside vendors to ensure dependable operations.• Work with vendors and vendor supplied systems to track service requests through to completion.Training• Train new and current employees on computer software and ICT systems.• Create materiel and presentations for trainings and reports.• Assess user capacity and suggest trainings and areas in need of improvement.• Routine Administrative Tasks.• Create and maintain inventory, which may include hardware, software and various items such as laser printer cartridges and peripheral equipment.• Maintaining documentation of processes, procedures, and troubleshooting guides.• Monitor and report ICT expenses.• Assist with preparation of operating budgets based on estimated and actual expenditures for ICT systems and support needs.• Keep ICT equipment, storage area and work area clean and organized.

• Minimum 4 years of relevant experience within the ICT technical field.• Effective written and oral communication with ability to produce reports and present solutions.• Documented results related to the position’s responsibilities.• Fluency in English and good written. • Bachelor’s degree or higher within information technologies, or substantial working experience within relevant fields and have obtained and maintained relevant certificates.• Professional knowledge of network technologies and Windows clients• Experience in handling servers and related access management control.• Ability to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues.• Willing to take ownership of issue analysis and resolution efforts and commit to 'doing what it takes' to resolve technical issues regardless of the effort or timeframe required.• Ability to work and cooperate well with people.• Working in a structured manner.• Service minded Behavioural competencies: • Planning and delivering results• Analysing• Communicating with impact and respect• Willing to work in Cilegon - Banten