Primary Responsibility
- Manage the needs of guets and partners trough communication channels
- Select and explain best solutions to solve given problems in the context of customer service
- Analyze data and statistics to isolate and identify areas of improvement
- Monitor and evaluate team performance including call, email, and chat
Qualification
Qualification
- Maximum age 27 years old
- Candidate must possess at least Diploma from any major
- At least 1 year experience in call center / customer support in a quality assurance / improvement role
- Fresh graduates are welcome to apply
- Experience working with a 24-hour operation desired
- A strong understanding of customer service principles
- Excellent command of spoken and written in English and Indonesian
- Interest or experience in travel industry, call centers, service industries, and/or consulting a plus
- Experience in e-commerce or online business preferred
- Demonstrated problem-solving skills, strategic and analytical capabilities
- Result-oriented, problem solver, analytical skill, and customer-focused
- Creative, energetic, responsible, fast learning and able to work under pressure
- Willing to be placed in Surakarta
Benefits:
- Negotiable Salary
- Employe Meal
- Miscellaneous Allowance
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Pelayanan Pelanggan, Pemandu Wisata, Pelayanan Pelanggan
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
|
Tingkat Jabatan |
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