Primary Responsibility
- Empathize with every aspect of the customer experience, putting customer’s needs first
- Keep Jurnals’s customers happy, productive, and have the best experience possible
- Conduct discovery sessions with customers to gain a detailed understanding of their requirements, and creating a Statement of Work to meet their goals to “go live”
- Ensure customer launched Jurnal successfully & that it is widely adopted for their business
- Assist customer in setting up Jurnal and migrating their existing data until they are able to run it smoothly for their business
- Coach customers to be product experts and train their teams on Jurnal’s best practices so they become increasingly sufficient
- Drive increased adoption of Jurnal and improve overall quality & maturity of its use
- Resolve any customer issues that arises promptly with the best relevant solutions
- Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty
- Part coach, project manager, business consultant, and product expert, to help Jurnal’s customer run their business much better and be successful with Jurnal
- Monitor and identify trends in Jurnal adoption and utilization, and provide guidance to customers
- Proactively spot and correct any issues that could affect customer satisfaction or retention
- Conduct workshops, business reviews and proactively suggest solutions to common customer challenges
- Document business reviews, customer requests, challenges, and feedback completely and promote it to the rest of the team
- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
- Continually identify and develop new uses for Jurnal that drive adoption and that align to customer’s business needs and strategic goals
- Develop Customer Success assets and methods, and work with product marketing to create new or refine existing onboarding materials
- Help drive customer references and case studies
- Mentor and provide guidance to newer CSMs
Qualification
Qualification
- Candidate must possess at least Diploma, Bachelor's Degree, Master's Degree, any field
- Required skill(s): microsoft office, selling, communication skill, technology, computers
- Required language(s): English, Bahasa Indonesia
- - 2+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience a benefit
- Preferably Staff (non-management & non-supervisor)s specializing in Sales - Corporate or equivalent
- Experience owning relationships with strategic customers
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
- Strong communication and interpersonal skills. Proven experience building strong internal and external relationships
- Proven track record in a highly-professional customer service in a dynamic, start-up environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Full-Time position(s) available
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Akuntan, Penjualan - Domestik, Product Marketing
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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