Primary Responsibility
- Identify, create test scenarios, cases, procedures specifications and data
- Prepare and execute of functional integration and acceptance test cases using popular testing systems
- Recording and identifying severity of defects
- Ability to use/learn new testing frameworks and tools
- Implement automated test cases for system integration, load balancing, regression and non- functional testing
- Manage and resolve issues with customers who may call on customer hotline number, interactive online chat and via email queries
- Proactively anticipate customer needs and continue to delight them with attention to detail, helpfulness and genuine interest to help
- Liaise with other internal divisions to communicate issues faced by customers and feedback provided to design better products and services
- Assist in training current and new clients Preferences (optional)
- Used Selinium and Appium for testing
- Tested web based Saas applications
- Tested Mobile applications
- Experience with Zopim or similar customer service tools
- Worked in a startup environment
Qualification
Qualification
- Posses at least a Bachelor Degree in Computer Science, Information Technology or related
- Should have 1-3 years of experience
- Pleasant disposition, not easily ruffled, able to maintain calm and grace under pressure
- A genuine like for people, interaction and understanding and solving of issues. Able to put themselves in the customer shoes
- Honesty and an open attitude, a strong sense of moral values & ethics
- Flexibility, quick thinking and able to think beyond a standard script
- Curious, proactive and self-learning attitude
- Competent with word processing, spreadsheets and Internet tools & technologies
Working hours & Notes
- 5-day week (Monday-Friday) from 10 am-7 pm with 1hr flexible lunch break
- Work on evenings, Saturday & Sunday may be required from office, home or client location provided it is conducive and professional
- 3 Month probation
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Quality Control
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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