Primary Responsibility
• Answer calls, chats, and respond to emails• Handle customer inquiries both telephonically, chat, and by email• Research required information using available resources• Manage and resolve customer complaints• Provide customers with product and service information• Enter new customer information into system• Update existing customer information• Identify and escalate priority issues• Route calls to appropriate resource• Follow up customer calls where necessary• Document all call information according to standard operating procedures• Complete call logs
Qualification
Qualification
• Diploma or Bachelor Degre• Familiarity of mobile apps, and trouble shooting• Minimum of 1 year working experiences in Banking Call Centre, (knowledge of systems and technologies is a plus)• Agree to perform 24/7 shifting• Strong interpersonal skills with the ability to build effective relationships• Strong verbal and written communication• Able to demonstrates positive attitude even under pressure (ie: Hard complaints)
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Call Center
|
Full-Time
|
Pendidikan Terakhir |
Gaji |
-
|
Sesuai Peraturan Perusahaan
|
Tingkat Jabatan |
|
-
|
-
|
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