Primary Responsibility
The individual will be responsible for maintaining customer’s retention rate by responding promptly to customer’s enquiries and complaints. Her job description will mainly entail, but not limited to:
Responding to customer’s complaints, determining the cause of the problem, as well as selecting and explaining the best solution to solve the problem
Coordinating with other sections with regards to customer’s needs and requests
Collecting customer’s feedbacks and analyzing customer’s needs
Analyzing customer’s experiences and insights to come up with improvement suggestions and initiatives
Qualification
Qualification
Min. 23 years old
Bachelor’s degree in any major, preferably Information System, Management or Accounting
Excellent oral and written communication skills
Excellent analytical and problem solving skills
Positive, can-do attitude is a must
Pleasant personality and appearance
Highly motivated to learn and have the ability to learn new concepts quickly and apply them to assigned tasks and responsibilities
Ability to think and work as part of a team, to integrate with others and to show personal initiative
Have the initiative and the ability to offer new ideas
Computer literate
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Pelayanan Pelanggan
|
Full-Time
|
Pendidikan Terakhir |
Gaji |
Sarjana/S1
|
Sesuai Peraturan Perusahaan
|
Tingkat Jabatan |
|
Staff/Executive/Officer
|
-
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