Primary Responsibility
Be part of the Customer Experience (CX) team in providing friendly and personal support to the Xfers community.
Be the voice of the Xfers team: understand the challenges users face and provide effective solutions.
Address support tickets and identify top user issues; work with the team to proactively address them and find relevant solutions.
Constantly evaluate support workflows and propose recommendations to streamline them to be efficient, relevant and valuable both internally and externally.
Compile FAQs and self-help guides to educate and serve user needs.
Be a first point of contact to handle and resolve user issues, such as trust, safety and abuse reports.
Engage with the Xfers community through various social media channels on a personal level.
Qualification
Qualification
Interested in financial technology startups
Able to multitask and adapt quickly to changes
Hardworking and able to work in a team environment.
Fluency in English and Bahasa Indonesia (written and spoken)
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Pelayanan Pelanggan
|
Full-Time
|
Pendidikan Terakhir |
Gaji |
Sarjana/S1
|
Sesuai Peraturan Perusahaan
|
Tingkat Jabatan |
|
Staff/Executive/Officer
|
-
|
Powered By