- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
- Conduct Briefing for all staff during night shift
- Act as manager on duty for the hotel in the absence of the Front office manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
- Assist the front office manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing
- Work closely with housekeeping department to improve guest services and foster cross departmental communication