- Fully responsible for all aspects of all departments
- Support and work with all Head of Departments in all aspects of running this hotel
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
- Monitor the purchase / indent / requests of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc)
- Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef
- Inspecting all departments for SOP implementation
- Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture
- Monitor the co-ordination between all departments for smooth & efficient operations
- Assessing and reviewing customer satisfaction and service recovery process
- Meet all dept. heads to review & train the staff to upkeep the human capital
- Identifying staff learning needs and assisting with development
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally
- Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business
- Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation
- Be on available on call 24 hours a day to resolve any urgent problems on emergencies
- Responsible for the overall management of the operation of the hotel
- Any other duties assigned