- Order Management - Ensure the effective handling of customer orders from order receipt to product dispatch/delivery. Enter orders accurately and on-time into transactional systems and subsequently monitor product and documentation to ensure customer needs are met. Routinely inform customers of order status
- Invoicing/Tax Invoice - Timely distribution of customer invoices/Tax
- Manage Accounts Receivable - Reconcile customer payments to invoices and resolve issues/discrepancies. Pro-actively follow-up on late or partial payments and escalate to higher authorities, if necessary. Prepare reports for management as appropriate
- Manage Complaints - Handle customer complaints in accordance with company/business procedures. Track complaints through to resolution
- Manage Returns - Execute authorized product returns and process appropriate credits/adjustments and/or replacement goods
- Supply Chain - Provide input to and/or prepare the demand forecast. Manage inventory at optimal levels for the business. Provide timely communication of inventory issues (eg low product availability, excess/slow/non-moving stocks etc) so that corrective action can be taken. Follow product allocation plan when necessary
- Compliance Activities - Maintain full compliance with Sarbanes-Oxley and any other internal control requirements
- Inquiry Management - Efficiently handle inquiries from existing and potential customers
- Contract Administration - Prepare and maintain sales contracts in accordance with data and instructions provided by Sales
- Master Data Set-up and Maintenance - Ensure all necessary master data, customer accounts, documents etc are established and maintained for the efficient execution of relevant customer service processes
- Miscellaneous -Successful execution of other assigned task (eg admin work,customer survey, etc)