Primary Responsibility
. Provide training to new CSR on work flow, processes, system, KPI etc Work as mentor to new CSR in their probation period. Maintain work flow and SOP, propose improvement where possible. Receive Purchase Orders from customers through system, Email and/or Fax Double check PO details, and enter data into DAX system to ensure all transactions are captured timely and correctly in system Ensure data accuracy. Review and check payment terms on PO, follow up on payment terms carefully and correctly. Get Delivery Time confirmation from Production Partners Communicate between PP and customer for urgent / special delivery requirements, and get consensus on Delivery Time from all sides. Provide necessary support to customers and PPs for transportation/logistics arrangement for both domestic and export orders. Work with Finance collaboratively on new customer set-up, documents audit, credit limit checking and pending payment & inventory issues
Qualification
Qualification
. Good command of written English with excellent spoken English Able to adapt well in English environment in multi-national company. College graduate or above, min 4 years working experience with at least 2 year managing order to delivery process in packaging/printing industry. Good knowledge of international business and order management. Good communication skills and proven ability to analyze problems independently develop solutions and present solutions and rationale for final approval. Proven ability to multi task and prioritize responsibilities Must possess the ability to manage workload in a fast paced environment with competing demands and shifting priorities without compromising quality of work product. Service oriented personality – strong interpersonal skills, highly professional, courteous, friendly, and calm in stressful situations. Superior organizational skills and attention to detail and accuracy. Microsoft Office (Word, Excel, PowerPoint, etc) Good with Excel formulas. Occasional domestic travel may be required
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Pelayanan Pelanggan, Call Center, Pelayanan Pelanggan
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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