- responsible for company’s outlet performance like personnel management, beverage and foods and other services and operations. They monitor and make sure that there is a smooth running of customer service areas and satisfaction
- interacts with their clients in order to make sure that satisfaction and promotion of facilities and services are adequately met
- communicates with other departments in order make sure that customers’ needs are satisfied and met
- make sure that good handling of cash is properly followed
- deal with customer’s complaint and listen with some feedbacks so as to improve their services
- responsible in recruiting team professional as well as qualified staff who is dedicated to provide great services
- organize appointments and meetings for staff, change menu and other matters related to their line of work and implement trainings for employees if needed
- focus on safety and health standards in order to make sure that their teams have good knowledge on safe working condition
- in-charge of performance and sales of the company and ensures that the company’s profits and goals are met
- take monthly inventories with their supplies and maintain an optimum stock level so as to meet their customer’s demand
- avoid excess and detect waste for optimum profit without affecting the company’s performance