PT. MitraComm Ekasarana - MBPS Joint With Terrabit Networks (TBN), established in 2006, is a global manufacturer and distributor of networking and telecommunication equipment, offering solutions for Service Providers, Enterprises, Governments and Industrial customers.We have expanded TBN and established other offices and partners in Asia Pacific region. requires a reliable and professional labor as :IT HELPDESK OFFICERJob Description :
- Provide single contact of service enquiries and day to day support on all issues and requests related to the system and the services, including operation support, technical advice, problem resolution, escalation, incident management, problem management and security management
- Via telephonic / web / email / fax enquiries
- Logging of service calls and documentation of all user requests and incident/problem resolutions
- Escalate problems to 2nd and 3rd level support with agreed SLA if necessary
- Trouble shooting PC hardware, notebook, PDA, printer / print server, MS Win, internet browser, standard microsoft software, lotus notes clients and other in-house application problems
- Able to work shift including weekends and public holidaysWALK IN INTERVIEWPT. MitraComm Ekasarana - MBPSGedung The East Lt. 15, Jl. Dr. Ide Anak Agung Gede Agung Kav. E3.2 No. 1, Kawasan Mega Kuningan Jakarta SelatanJadwal Interview : Senin - Jumat (Hari Kerja)Pukul : 08.30 - 14.00 WIB