Primary Responsibility
• Performs 2nd level of system systems support for core applications, and systems• Escalates incidents from 1st level of service desk• Regularly updates recorded incidents in ticketing tool• Assigns incident to / from 3rd level system support (external vendors, other internal teams, etc.)• Communicates incident progress to relevant parties (reported person, business users, 3rd level support, etc.) according to internal procedure• Solves incidents, system issues, analyses root causes• Supports, tests, and monitors software deployments to production environment, including post deployment support according to internal procedure• Improvement, and maintenance of deployed application according to new changes• Managing user management
Qualification
Qualification
• Good communication level of English, written and spoken• Bachelor degree, or adequate IT education – with min.2 year experience on same position• Ability to work out of standard office hours according to company needs• Fundamental SQL knowledge to be able to query data from Oracle database• Attention to details• Strong knowledge of IT and ability to learn about new software• Familiar with Weblogic or other middleware application will be advantage• Good analytical skill and quick learner• Candidate must possess at least a Diploma, Bachelor's Degree, Computer Science/Information Technology, Science & Technology or equivalent.• At least 2 year(s) of working experience in the related field is required for this position.
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Database Admin
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Full-Time
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Pendidikan Terakhir |
Gaji |
-
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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-
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