Primary Responsibility
• Evaluate and assign cases to field staff based on the geography and their availability• Coordinate field staff over phone, email and other communication tools• Support Field Verification Executive in case location is not clear/not sufficient data in system (google maps, callback to applicant, etc)• Process results of home visit check through e-mail / or telephone call and update the information in internal tracker(s)• Work with provided tablet and relevant application to process and log infromation about the cases assigned• Receive, process and report on Home visit requests• Pick Up Document in POS• Receive requests for marketing material/POS Logistic and IT equipment delivery, provide receipts of hand over the material from POS• New POS opening - GPS coordinates• POS Recommendation/POS Hunter• Monitor maintainance SLA of Pick up document, Jakarta-depok same day, bekasi,bogor, tangerang bandung D+1• Verify and archive hard copies of documents supporting the transactions• Report and escalate all processes and issues to Team Leader• Provide timely and accurate reporting• Process ad-hoc requests from Supervisor• Constantly learn new processes and improve perfromance on existing processes• Adhere to the Code of Conduct• Work with Operations and Risk analyst teams to analyze processing times, results and other process parameters
Qualification
Qualification
• MS Excel knowledge (Basic)• MS Word knowledge (Basic)• Experience with managing documents• Experience dealing with customers over phone• Experience working with documentation• Effective communication skills – written and verbal• Team player• Administrative skills• Consistency, accuracy and attention to detail• Fast learner• Adaptable to changes• Focus on results and ability to deliver
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Staff/Admin, Database Admin
|
Full-Time
|
Pendidikan Terakhir |
Gaji |
-
|
Sesuai Peraturan Perusahaan
|
Tingkat Jabatan |
|
-
|
-
|
Powered By