Company Introduction
Teleperformance Indonesia is a subsidiary of SR.Teleperformance, the global leader for customer contact services. It is listed on the Paris Stock Exchange with 2005 revenue of 1.5 Billion US dollars. We operate in 42 countries worldwide, with more than 60,000 employees.
Teleperformance provides customer-care, customer acquisition, market research services to major local and Fortune 500 firms in the telecommunications, media, and banking, insurance and information technology sectors.
Primary Responsibility
- Supervise Operation, Manage and Maintain Quality of Company’s Call Center Service
- Initial Soft-Skill and Additional Training for New Call Center Agent
- Propose and Report New Action or Improvement Action
- Improvement of Comprehensive Operation such as Business Flow, etc
Qualification
Qualification
- Minimum 2-3 Years Work Experience in a Call Center with Previous Experience Handling Teams
- Minimum Diploma from any Major with Minimum GPA 3.00
- Fluent In English, Bahasa, Vietnam and Melayu both Verbal and Written
- Highly Motivated, Able to Work Under Pressure, Hard Worker, Good Communication and Leadership Skill
- Understanding of Call Center Ops
- Good reasoning and analytical skills
- Passion for video games and mobile applications
- Good understanding of Microsoft Windows and Microsoft Office (Word, Excel, Powerpoint) or equivalents
- Have good Reporting Skill
- Willing to work in Jogja
Informasi lebih lanjut
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Full-Time
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Pendidikan Terakhir |
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