Company Introduction
PT Teleperformance Indonesia is a subsidiary of SR.Teleperformance, the global leader for customer contact services. It is listed on the Paris Stock Exchange with 2005 revenue of 1.5 Billion US dollars. We operate in 42 countries worldwide, with more than 60,000 employees.
Teleperformance provides customer-care, customer acquisition, market research services to major local and Fortune 500 firms in the telecommunications, media, and banking, insurance and information technology sectors.
Primary Responsibility
Responsibilities :
1. Answer calls and respond to emails
2. Handle customer inquiries both telephonically, by email and social media
3. Provide customers with product and service information
4. Enter new customer information into system
5. Update existing customer information
6. Process orders, forms and applications
7. Identify and escalate priority issues
8. Route calls to appropriate resource
9. Follow up customer calls where necessary
10. Document all call information according to standard operating procedures
11. Complete call logs
12. Produce call reports
Qualification
Qualification
Requirements :
1. Age maximum 35 years
2. Minimum D3 in any field
3. Have a good communication skill in English (will be an advantage)
4. Can operate computer & having knowledge with office tool; especially excel & word
5. Knowledge of customer service principles and practices
6. Knowledge of call center telephony and technology
7. Minimum 1 - 2 years experience in similiar positionbut fresh graduate are eligible to apply
8. Willing to work on Shift or Weekend and Public Holiday
9. Willing to work in South Jakarta
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Pelayanan Pelanggan
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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