Company Introduction
Teleperformance Indonesia is a subsidiary of SR.Teleperformance, the global leader for customer contact services. It is listed on the Paris Stock Exchange with 2005 revenue of 1.5 Billion US dollars. We operate in 42 countries worldwide, with more than 60,000 employees.
Teleperformance provides customer-care, customer acquisition, market research services to major local and Fortune 500 firms in the telecommunications, media, and banking, insurance and information technology sectors.
Primary Responsibility
Responsibles :
Execute all training programs assigned, including staff training program, both of internal user & bank partners, in a high quality standard
Conduct regular meeting with respective designed channel and conduct TNA to develop the sales force of designated channel
Execute special project as requested by the channel or assigned by supervisor according to the agreed standard
Submit training report and administration on time, including EAP, trainer activity report, attendant list, exam result, etc.
Regularly review training material in the training road map, revised it whenever necessary, control the internal approval process to make sure it is always ready to use.
Complete personal development program to achieve higher level of competency as determined by respective supervisor.
Qualification
Qualification
Requirement :
Fluent in English (Written and Oral)
Min Diploma from any discipline
Min 1 year experience in Trainer in Call Center or Customer Service
Able to correspondence and prepare documents in English
Proficient with computer literacy, Ms. Office (Familiar with Excell Formulas) and reporting
Ability to be focused and organised
Good communication
Energetic
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
HR Management
|
Full-Time
|
Pendidikan Terakhir |
Gaji |
-
|
Sesuai Peraturan Perusahaan
|
Tingkat Jabatan |
|
-
|
-
|
Powered By