Primary Responsibility
• Act as a single point of contact for Customer Care Center Department • Provide information to customer care center concerning network or service problems• Log all complaints from Customer Care into trouble ticket and begin the initial stage of the problem cause• Dispatch the trouble ticket to relevant engineer to handle the problem and follow up the whole process• Take full ownership on customer problem and monitor for proper and on time feedback• Close trouble tickets after confirming with the relevant Customer Care staff that the problem resolved• Act as a single point of contact for external companies• Submit the daily/ weekly /monthly report to FO Manager
Qualification
Qualification
• Possess a Diploma/Bachelor degree of Telecommunication, Electronics related major• Minimum 3 years’ experience in NOC or front office or helpdesk, have relevant O&M process experience• Familiar with TT, WO and OSS • Fluent in English (Oral and Written)• Project Base
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Hardware/Software Engineer, Database Admin, Hardware/Software Engineer
|
Full-Time
|
Pendidikan Terakhir |
Gaji |
-
|
Sesuai Peraturan Perusahaan
|
Tingkat Jabatan |
|
-
|
-
|
Powered By