Primary Responsibility
- Monitor Network Status with Daily Status Report
- Monitor voice telephony system
- Monitor Recording Status
- Support user request
- Create service and change request
- Troubleshoot any problem related to daily activity
- Documenting Network & Voice Topology
- Closing Ticket
- Review existing/create new voice design
- Tracking & Documenting IP Address
- Support initiative and project based related to voice
- Weekly Task
- Support CR
- Closing CR
- Update initiative, task, and project status report
- Supporting other team / Project task (if any):
- Assist new hardware delivery from vendor
- Assist replacement any failure equipment in DC room with vendor
- Assist review design on new project
Qualification
Qualification
- Candidate must possess at least Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
- At least 3 years experience related to IT Voice Infrastructure daily operation and project; minimum 2 years experience related to Project Banking Network Infrastructure (as an individual and/or a project team member).
- Having knowledge on network infrastructure related to Cisco NAC/ISE.
- Having knowledge on network infrastructure related to Cisco VG Router, Cisco Switch, Cisco SAFE network design.
- Having knowledge on voice system related to Treasury Technology (IPC/BT), Routing Protocol, Telco design and devices.
- Having knowledge on voice system related to Avaya, Cisco PABX, voice system related to Verint & Nice Recording, and voice system related to Billing System.
- Having experience on hands-on troubleshooting, escalation process, and problem closure report.
- User service experience is must and experience related to NOC.
- Having knowledge on network monitoring related to Solarwinds Application, network infrastructure related to Treasury Technology, BGP and OSPF Routing Protocol, and network infrastructure related to Sendquick, Infoblox, F5.
- Preferably Staff (non-management & non-supervisor) specialized in IT/Computer - Network/System/Database Admin or equivalent.
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Perencana Perkotaan/Tata Ruang, Network/Security
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Full-Time
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Pendidikan Terakhir |
Gaji |
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Sesuai Peraturan Perusahaan
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Tingkat Jabatan |
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