Company Introduction
foodpanda is the leading global online food delivery marketplace, active in more than 40 countries. The company enables restaurants to become visible in the online and mobile world and provides them with a constantly evolving online technology. For consumers, foodpanda offers the convenience to order food online and the widest gastronomic range from where they can choose their favorite meal on the web or via the app. foodpanda is currently available in Latin America, Africa, the Middle East and South East Asia. Further country launches and investments are going to follow very soon.
foodpanda is backed by Rocket Internet GmbH, Europe’s most successful internet incubator and one of the world's largest investors in the e-commerce industry. Rocket Internet has over 200 companies in its portfolio and has successfully invested in Facebook, Groupon, eBay and many other start-ups around the world. In Indonesia some of its best known ventures include Zalora, Lazada and EasyTaxi.
Primary Responsibility
Improve the quality of our customer care organization which includes the agents globally
Work closely with product management to define and optimize all agent facing processes and applications and to develop state of the art efficiency and performance measurement systems
Define the overall service strategy together with the COO to create the most superb customer experience
Qualification
Qualification
You successfully completed your study of Economics or Business Administration and have been leading a customer care organization
You have gained an in-depth experience on ticketing, telephony, and workflow applications
Internet enthusiasm and first work experience in the online industry is a must
You show commitment and combine structured problem-solver ability with excellent analytical skills
Very good English skills complete your profile
Male/Female
Informasi lebih lanjut
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Full-Time
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