Primary Responsibility
- Assist on troubleshooting and problem solving guides, communication and information sharing procedures, and historical product problem fixes
- In charge for controlling of warranty operations and conduct regular review for all technician perform
- Controlling of warranty documents and parts inventory
- Improving and achieving SLA (Service Level Agreement) at Jabodetabekracil area
- Technical helpdesk for Authorized Service Partners and assist on product quality and training
- Submit regular reports to Warranty Manager and seek new ideas and strategies to improve performance at the CAT operations
Qualification
Qualification
- Candidate must possess at least Diploma in any field
- At least 5 Years of working experience in the related field is required for this position
- Experienced in Air Conditioning, Part Inventory, Customer Service Oriented
- Familiar with claims and warranty process
- Fluent in English will be huge advantages
- Willing to work in all BCI operational area
Informasi lebih lanjut
Bidang Pekerjaan |
Status Kepegawaian |
Pelayanan Pelanggan, Product Marketing, Pelayanan Pelanggan
|
Full-Time
|
Pendidikan Terakhir |
Gaji |
-
|
Sesuai Peraturan Perusahaan
|
Tingkat Jabatan |
|
-
|
-
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